Hello I would like to hear your thoughts/views on this please as I'm left feeling very annoyed and frustrated
I sold a very expensive surveying drone last week as spares or repair I stated in my add
(selling as spares or repair spare parts only sold as seen I give no garentee as it doesn't work thanks collection only I will not post this item)
The guy collected in person from my house we sat and he had a good look at it before he took it I gave him the choice to leave it if he was unsure he was very happy with it then 4 days later he requests a refund he said due to item does not match the description I was shocked I rung ebay the same day and I asked what do I do now as I don't want to give the guy a refund as this drone is still £30,000 to buy new so as you can imagine the parts on it are very expensive and rare to find especially the thermal camera on it I don't want it returned as for all I know he could already own one and have swapped parts off it then simply got his money back he works on oil rigs so there is a very good chance he already owns one I sold it for £2000 as I think that is a very fair price considering it still cost £30,000 to buy new I rung ebay the same day he wanted a refund the women said to me don't do anything until a decision has been made on the case then you can contest it I waited 5 days then when I rung back up I was told sorry you have left it too long the buyer is now getting a refund but I was told to not do anything from the previous ebay person so now the guy still has my drone in his possession and in 2 days he will get his money back from my bank I messaged the guy he said he's off shore at the minute on an oil rig he will sort it out when he gets back to shore I have since looked and he has deleted his what's app profile picture I am frustrated as I was told off the first ebay person I need to wait then told next time I rung I should have accepted the return but I didn't want to return it there is nothing stopping the guy from keeping my drone. now to get paid I had to scan a qr code on his phone surly it should work the same way for him to get a refund he has also got to scan a qr code on my phone ebay basically turned around and said I have to try get my drone back off the guy they won't help now to me this is very unfair as a seller I feel like there is no protection at all the guy lied ebay told me what to do then told me later I should have replied when I was told not to surly the conversations are recorded they could check to see I was told to not do anything until a decision was made I feel like the guy will get his money back and also keep my drone as he's not replied since what do I do? Iv been a member for the last 7 year. And never had anyone want a refund they have all been happy
