Request for refund closed without refund given

[racsc6178]

Hi I opened a request for a refund of an item I bought when it did not arrive and the seller did not respond. Now the request has been "closed due to inactivity" but I have not got a refund. How can I get ebay to give me a refund since the seller will not respond. I can't seem to open another request.

[tressygirl]

If the seller does not respond within 3 days of a case being opened either with a refund or with tracking showing delivery,  then you Must escalate the case,  ask eBay to step in,  and they'll force the refund.

If you didn't do this, then through inactivity,  the case will close, and you cannot open another case for this item with eBay.

Never forget to escalate.

Now,  you'll need to turn to your payment provider for help with your refund.

@racsc6178 

[*vyolla*]

Once an item not received claim has been opened the seller has 3 business days to provide a tracking number showing delivery, then the buyer may escalate it to ask eBay to step in to issue a refund. 

The buyer must ask eBay to step in within 21 days, else eBay will assume that the item has arrived and the buyer no longer wishes to pursue a claim for non-receipt.

Now that this has timed out due to inactivity, all you can do is to try to pursue this via your card provider if you paid via debit or credit card.