I bought a used Dyson hoover which I was assured was in perfect working order. I decided to have the Hoover serviced so that it would be in tiptop condition. However, once the technician had taken a look at it, he informed me that it needed a new battery which cost £40. As I have worked with this technician literally for decades, and I needed to make a decision, I decided to go for the service and new battery which altogether cost more than the Hoover.
Perhaps I should have decided to ask for a refund as I was told it was working perfectly but didn’t at the time.
What I immediately did was right to the seller and informed them of the situation. Over two weeks have now passed and I have not received a reply.
Trying to resolve this situation via eBay help is turning out to be impossible. I need to speak to an agent so that they can advise me how to proceed but I can never get through to an agent. There is no option.
Can anyone out there help me?
