Dispute in my Favour as Seller, but buyer still got a refund from eBay - not from me!

[Anonymous]

A buyer, after a month decided to make a refund request for reasons which I disputed and the case went to eBay Customer Service, who decided in my favor, yet still reimbursed the buyer themselves.

So the buyer, in effect, got the item for Nothing! See final decision below.

I would add that I did offer a compromise, whereby the buyer returned the item to me and they paid the return postage. After inspection of the item, if OK, I would have given the buyer a refund. I never received a reply from the buyer!

I do not understand why eBay Customer Services didn't go along with this? - presumably the buyer rejected my offer and with eBay appeasement strategy the buyer has now has conned  eBay and worried me about ever listing anything on eBay again - especially with dodgy buyers who can get something for nothing!

Any one else experienced the same?

eBay dispute Closing Statement

eBay Customer Support has refunded the buyer.

We'll be issuing the buyer with a refund in this case. You don't need to do anything else. This case won't be included when we evaluate your seller performance.We'll be issuing the buyer with a refund in this case. You don't need to do anything else. This case won't be included when we evaluate your seller performance.

Note: It may take up to 24 hours for this information to be updated in your Seller Dashboard.Note: It may take up to 24 hours for this information to be updated in your Seller Dashboard.

Case details

OutcomeOutcome

You weren't found at fault.

[john1297576]

You do not say what the buyer claimed was wrong, but if he was outside the 30 day limit, then you could not lose.

Circumstances which ebay would not explain, must have made ebay pay for the refund. Buyer may have got something for nothing, but there must have been a very good reason for ebay to pay and it will be on file so buyer will not be able to get away with this again.

[plpmr]

according to your reply to the buyers neg - "A Dispute was raised with Customer Services by me and the outcome was that they found in my favor."

Exactly what 'dispute' did you raise with eBay?