Delivered item

Ive sold an item, it's been delivered, positive feedback has been left and when I check it hasn't been marked as delivered. Also keep holding my money - Why ????

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Delivered item

Royal Mail/ courier's tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

 

Feedback will only release payouts for £25 or less, it can then take up to 2 days.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

 

There is currently a problem with contacting CS with the link above so you may need to try again a little later on today,  hopefully it'll be fixed.

 

@andka6090 

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