Debt recovery letter

[lnathenson]

I have received a letter from Moor Croft debt recovery from EBAY Commerce for an unpaid sellers fees, however my balance is zero and I have not sold or bought anything. I have emailed them and they replied with the same letter and information, no account information or details. I can't get through to them on the phone so unsure what to do. 

[tressygirl]

Debt recovery letters are usually sent for unpaid seller fees dating back many months,  more maybe then you are able to check for yourself,  and easily forgotten.

eBay do chase unpaid fees.

Best to contact eBay Customer Services,  they have access to your account and can explain if there are outstanding fees and the best way now to pay them.

Contact CS now, lines just opened,  and there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@lnathenson