Napa coat

[snowy-1991]

I recently ordered a coat on-line from somebody to which I will name and shame shortly !! I was told I would be able to retract my offer at any time , I tried the very same day and within a few hours in fact but wasn’t given opportunity. I thought it wise to indeed try on another coat of the same make and style but another colour obviously , at that point I found that the coat still wasn’t large enough ! So tried to cancel my order but was told that I’d have to wait a couple of days before doing so . Unfortunately however after opening the package to check fir any damage , to my horror the coat smells and stinks of cigarette smoke , so does anybody out there know of how to contact by phone or maybes a phone number . Would greatly appreciate this , otherwise I’ll be forced to take legal action against this seller . Many thanks Kev .

[61stephenuk]

You don't contact eBay by phone

You need to open a claim for item not as described

To do this go to your Purchases and to the right under 'More actions' select I want to return this then select doesn't match description or photos.

The seller will have 3 days to supply a return label for you to send back and refund you within 2 days of receipt.

If you don't get the label on day 4 return to the case and ask eBay to step i who will iaaue a label for you to use.

[snowy-1991]

Many thanks buddy 👍
Sent from my iPhone

[jckl1957]

Have you already started a return through Ebay?

What reason did you choose?

[papso22]

You are not allowed to 'name and shame' on the discussion boards. 

[snowy-1991]

I’ve tried numerous time’s and each time i get that automated messaging , but keeps saying case now closed ! Which is so annoying as the coat is unusable because it not only smells of cigarette smoke but is still too small !
Sent from my iPhone

[snowy-1991]

In that case I’ll on social media ! as people like this shouldn’t be allowed to get away with things like this , if e-bay don’t resolve this , I’ll take legal action !!
Sent from my iPhone

[jckl1957]

The seller can't close a case unless you are too late to return - so, you received the item 30 days ago - or you chose a change of mind return.

Did you choose the reason that the coat was the wrong size or didn't fit?

More information will mean better advice.

[tobiasd4]

If you open correct ebay case within 30 days and escalate it, ebay will sort refund.

Outside this time, it is between you and seller.

Your payment provider may help.

[snowy-1991]

Yes i ordered it on the 2nd of January , whilst i was in Doncaster city center shopping , i thought it wise to check to see if indeed a XXL would fit and it doesn’t it’s still to small and to my horror after checking the coat for any damage , Christ almighty it smells n’ stinks of cigarette smoke !!
Sent from my iPhone

[snowy-1991]

Yeh I’ve finally just had a call back from customer service and he told me this too , he also mentioned being able to report him on eBay , how do I go about this please ?
Sent from my iPhone

[jckl1957]

You have still not been very clear about what has happened so far.

You have mentioned trying a coat on elsewhere but that is not relevant.

Hopefully, you have now opened a case stating the item is not as described.

The seller will have to provide a label (through the case) and refund you when you get it back.

As I said, if you opened a case stating the coat would not fit, and you bought from a private seller, the case could be closed by the seller and not reopened.

There is no need to report the seller.  You can leave them negative feedback.