Counterfeit item purchased

[craig_marvin]

Hello,
 I am a watch repairer. About 2 months ago (i have 8-10 week turnaround) i bought what i believed to be a genuine factory sealed NOS Rolex crown https://www.ebay.co.uk/itm/146318179274

I contacted the seller and told him and he just declined my return. This cost £135 and i'm now at a loss. I cant (and wouldn't) sell this to someone because its fake and a poor fit aside from that, it's illegal for me to sell as it has a Rolex trademark on it.

I have tried to go further with this but eBay's automated response is 'no appeal' is there anyway eBay can manually intervene as i guess that is whats needed here.

[tressygirl · Accepted solution]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You should be in time to turn to your payment provider for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@craig_marvin 

[craig_marvin]

I thought as much. He has shifted on this and allowed me to return it however i am suspicious of him so taken all steps i can to prove i sent it back, i even recorded a video re-packing it and sealing it up and sent him a picture message of the post office reciept with tracking numbers etc.

Thanks for your reply.

[craig_marvin]

Words fail me, i left him negative feedback, completely honest, not offensive at all and with photo's as proof.
I got a call back from ebay today and discussed this at length. I was told by there rep that the feedback i left him was acceptable. He said it was and that it would not be removed. 
Less than 24 hours later, he has had the feedback removed, i am not kidding. Out of 1500+ feedbacks i have left, Only 2 that i can think of over 24 years were negative and both got removed.  Unless exceptional, i do not leave feedback on a system that has a positive only bias.