Counterfeit JBL speaker
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16-11-2024 12:21 PM
Just received a counterfeit JBL speaker. I can return and get a refund, but is there also a way to report this to eBay? Can’t find an option to report this, other than any issues with the return
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Re: Counterfeit JBL speaker
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16-11-2024 12:26 PM
You have received an item not as described, so you are guaranteed a full refund under eBay's 30 day MBG, Money Back Guarantee policy, if you claim within 30 days of the item's last estimated date for delivery. No need to notify eBay about this separately, it'll be registered when the case is opened.
You then go right of the item in your Purchase History, and from More Actions select Return this item, selecting the reason... Item Does Not Match Description or Photos.
The seller has 3 days to accept the case, if they don't , you need to escalate on day 4, or within 30 days, and eBay will step in and force the refund.
If the seller wants the item back first, they need to pay for a fully tracked return postage. On receipt of their item they have 48 hours to refund you. Again, if they don't, you escalate the case.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate.