22-03-2025 12:01 PM
when I saw an item I wanted but it said it was for collection. I asked if I can have it for delivery and they said sure. They asked for my address (I didn’t know this breached agreement). I payed through visa and eBay and then when it was time to send it this guy says I’m trying to scam him? What should I do? He asked for the collection code so the order looks complete and I have the pics to prove that he lied to me but they are png
22-03-2025 12:08 PM
You have only 30 days from estimated delivery date given on the eBay order confirmation to open an 'Item not received' case --- Escalate to eBay after 4 complete days for a full refund and buy elsewhere --- see >
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
https://pages.ebay.co.uk/ebay-money-back-guarantee/
https://www.ebay.co.uk/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
22-03-2025 1:36 PM
If you have given seller the collection code, you will have difficulty now claiming not received, as in ebay’s eyes it was a collection item and the code proves you have collected.
22-03-2025 1:40 PM
I have images he lied and I have called eBay.
is this adequate?
22-03-2025 1:41 PM
Thank you. I have called eBay and they said if he doesn’t give the product in 3 days I should get my money back.
22-03-2025 1:49 PM
I’m have added a public album of our messages
22-03-2025 4:22 PM
@matmus7255 wrote:
Thank you. I have called eBay and they said if he doesn’t give the product in 3 days I should get my money back.
Did they say how you would go about doing that?
22-03-2025 5:21 PM
I’m not sure but I will call again in 2 days to follow up