Buyer unable to pay for items

this is the message from seller, how can i resolve this?

 

Hello,We are trying to complete the payment for the objectives, but unfortunately, the checkout indicates that the seller won't ship this item to MA, USA. When we attempt to request the total from you, we receive a reminder stating that items for export are not combinable and must be shipped separately (please see the attached screenshots).Could you kindly check your shipping policy restrictions and try updating the invoice so we can proceed with the payment?Thank you very much! 

 

i will attach photos too

 

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Re: Buyer unable to pay for items

The buyer can get combined postage by placing the items in the basket before going to checkout.   But if GSP is blocking them you can cancel the current transactions and relist with direct postage for them to buy again.

 

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Re: Buyer unable to pay for items

thankyou for your help, is there anyway they can pay without canceling order?

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