I have sent a item with tracked post and the buyer has recieved the parcel but says it was empty

[anilf2005]

Dear eBay Support

I have sent an item with tracked post and the buyer has received the parcel but says it was empty.

Now he wants a refund.

What should I do?

I have been a good buyer and seller for many years and this is the first time this has happened.

[**peaseblossom**]

Sounds like it was stolen in transit.   Ask the buyer to open a return.   You should get the packaging back to support your claim from the courier.   Once you have it back issue a refund to the buyer and claim for yourself.

If the item was relatively cheap you might decide it's not worth paying the return postage to get the packaging back.   You can just refund without return.   It's up to you.

If you bought the postage through ebay here's how to claim:
https://support.packlink.com/hc/en-gb/articles/5528489675922-How-can-I-request-compensation-for-loss....

If you bought from the courier including Royal Mail you claim direct from them via their website.

[arkwebus]

Please see the reply from @**peaseblossom** 

If it has been taken in transit and you used Royal Mail you need to make one almighty fuss not just simply going for a refund.  

Letter with details in full to FREEPOST Royal Mail Plymouth.  

@anilf2005