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Buyer opened a case "not received" then the following day they received. Ebay still holding funds

lizzi.lucy
Contributor

‎16-09-2025 9:19 AM

Ebay have since emailed to say if I don't resolve the issue they will refund the buyer but I have had a message from the buyer to say they have the item and they are happy with the item. but there is no way of telling Ebay so they release my money and do not refund the buyer.

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Re: Buyer opened a case "not received" then the following day they received. Ebay still ho

**peaseblossom**
Experienced Mentor

‎16-09-2025 9:43 AM

eBay will only go by postal tracking.    Make sure you've added the tracking number to ebay.

 

 

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Re: Buyer opened a case "not received" then the following day they received. Ebay still ho

lizzi.lucy
Contributor
In response to **peaseblossom**

‎16-09-2025 10:49 AM

THANKS FOR YOUR REPLY. TRACKING IS ON THERE AND SHOWING AS DELIVERED. THE BUYER HAS EVEN LEFT ME LOVELY FEEDBACK.

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Re: Buyer opened a case "not received" then the following day they received. Ebay still ho

**peaseblossom**
Experienced Mentor
In response to lizzi.lucy

‎16-09-2025 11:01 AM - edited ‎16-09-2025 11:01 AM

Maybe there was a delay with the tracking updating but the case should just expire now.   You could contact ebay and get them to confirm that.   Not sure if this link works for business sellers but try requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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