Buyer didn’t received the item yet

[amekhjohn]

The buyer didn’t received the item that I sent, it’s already past delivery date and the tracking still shows ‘we got your item at sorting hub’ since 23rd September, it’s already been a week now with no change in status. What should I do in this case ?

[*guinevere*]

Tell your buyer to open a case. If the item was sent by Simple Delivery ebay will take care of it and will refund your buyer with no detriment to your account.

[amekhjohn]

I’m new to selling on ebay, does that mean I won’t be paying a refund to
customer and it won’t reflect a case on my account? Thank you for the
response. Appreciate it.

Kind Regards,
Amekh John Varghese

[*guinevere*]

Yes. You won't have to refund.