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12 month guarantee no response from seller

I have an item I bought 3 months ago which has a problem. The seller will not reply to my questions. Customer help gave me a phone number but when I called, they said the number was incorrect 

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Re: 12 month guarantee no response from seller

jckl1957
Experienced Mentor

If it is a UK business seller and their contact details (phone and email) are not on their listings, try google.

Business sellers quite often have a presence outside of Ebay.

Ebay won't get involved outside of the 30 days the Ebay Money Back Guarantee allows.

You may be in time to start a payment dispute/chargeback.  See what your payment provider says.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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