09-12191-24961

[maz283]

Item has been returned 09-12191-24961 royal mail collected the item from my address seller has confirmed it has been returned i still haven't received a refund its been over a week since item was returned 

[tressygirl]

Have you opened a case for this return?  If not, do so now and enter that tracking number of the item returned.

As it has been received it gives the seller 48 hours to refund you, if they don't you must escalate the case,  eBay step in and force the refund.

Once eBay notify you the refund is made,  being processed,  then it's not instantly returned to you,  and does go back to original payment source.

If you paid with PayPal it goes back to your PayPal account fairly swiftly.

Paying with a debit / bank card?  Can take up to 12 days to appear back in your bank account.

Credit card payment?  This takes the longest,  up to 30 days to appear back in the card account used.

@maz283 

[maz283]

Yes - item was returned Royal Mail collected from me as it weighed 15k it was easier to send this way rather than taking it to the post office.Seller sent me the return label directly to me.They have confirmed they have received it but still no refund MariamSent from my Galaxy

[john1297576]

As already explained refunds may take time depending on how you paid, but if seller has done nothing, then it is up to you to go to the case and ESCALATE, ebay then force a refund.

[maz283]

I've tried this & the BOT replies are not helpful - I just want an email address to customer service or a phone numberSent from my Galaxy

[papso22]

The escalate option should be in the case, ebay don't do email contact or let you phone them.

[papso22]

To add, the tracking in the case needs to show delivery, nothing else will do.

[maz283]

There's nothing there to escalate this keeps telling me to print label.  This isn't helping Sent from my Galaxy

[maz283]

The seller has confirmed receipt of item how do I fet this sorted so I get my refund Sent from my Galaxy