eBay

Hi, my buyer claimed the item was damaged when it arrived. I offered a full refund and asked them to send it back. They have refused to and opened a case with ebay. I sent a returns label 25th May but item still not received/posted and my payment still on hold. Any advice? ... View more

Just about to win an item and the seller cancelled our bid. No explanation and I can't access the item to track bidding history as the email from eBay suggests. Any ideas how to tackle this? ... View more

Hi, I purchased an item in January that was a pre order and should have been ready for late March. To date it's still with the manufactures and the seller wants more time. I have been very patient but now I want a refund however the seller is stalling, any suggestions Ebay says I'm out of time for them ... View more

Hi, I'm trying to buy postage labels, but it's linked to my paypal account. Is there any way I change it, so the payment comes out of my bank account instead? There is a green arrow on the paypal option, but I can't change it. Can anyone help? Thanks, Rob ... View more

I have been trying to resolve an issue, order no 21-06546-88361, from j.b.shop an Epson ecotank 2720 printer, money was taken from my account back in February but nothing has arrived, ebay have been no help, they have just repeatedly said email the seller, have tried to contact the seller many times but as yet nothing, i need to speak with someone but am hitting brick walls every time, any thoughts would be appreciated, thanks. ... View more

I recently had an auction complete but the winning bidder did not pay, I would like to contact the person who put in the 2nd best bid and let them know the situation, can I do this? ... View more

Hi I have been trying to post an item for sale( cast iron skylights) but as soon as I press submit, it tells me there is an error and I can't submit, I have tried yesterday and again today both on laptop and phone. What is the problem?   Thanks     ... View more

I have returned parcel back as it was not working as seller had said postage cost me extra money as they wanted it posted to different address how do I claim back it seems so hard to get through to ebay can anyone suggest how I contact them directly I have done all the emails tracking number etc  ... View more

So I have set up a saved search for dresses and obviously every day or so I get an email with something like 'dress, Women's Clothing, Used, Dress Len...: 9,214 NEW'.  Normally all the items listed are in the UK however the last couple of weeks the search has included items in the USA which I don't really want (though it's quite nice to see what they are selling too).  How do I stop that please as I just want items in the UK. ... View more

Via his credit card company, a buyer filed a disputed payment issue against me and as a result the payment was withheld pending resolution.  This was recently found in my favour by Ebay. During the course of resolving the issue through messages with the buyer, he was not only very rude and unreasonable but wrote offensive and personal comments about me and became increasingly abusive in tone and content, totally unrealted to the issue.  Any information I tried to obtain regarding delivery was replied to by a torrent of horrid comments.  I felt intimidated and threatened, especially when on two occasions he telephoned me - he had the number because it was required by the courier collecting the item.   On the three occasions that I spoke to Customer Services, the representative was shocked at the content, one labelling it as "vile".  I feel that the comments he wrote to me are totally outside of what Ebay allows and this individual should be reported to Ebay.  Using the Ebay "report the buyer" link, the four options for the category of complaint are not relevant to this.   How do I go about reporting this buyer who is not complying with the terms listed under "Ebay's Member to Member Contact Policy : Members should not threaten others or use profanity or hate speech".  Thank you. ... View more