Buyer not returned an item

[rubypaul]

Hi, my buyer claimed the item was damaged when it arrived. I offered a full refund and asked them to send it back. They have refused to and opened a case with ebay. I sent a returns label 25th May but item still not received/posted and my payment still on hold. Any advice?

[61stephenuk]

My advice, do nothing.

If the buyer doesn't return the item you wont be charged for the label and the case will time out and close and the hold on your payment removed.

[rubypaul]

Thanks for the reply 👍