eBay

I have not been able to use the UK eBay website properly for 18 months. Some days I can login after 4 pm other days after 10 pm - most days not at all. No one will help.  eBay UK has no telephone number (what company has NO telephone number?). I have sent emails - with no replies. I have sent letters to the Complaints department - with no replies. The only only way I could speak to someone was to go to the US site - use the CHAT service and ask them to contact someone in the UK - and get them to phone me. Spent 5 hours yesterday on CHAT and the reps. just disappeared or ignored me.  Now it seems the call back service has been removed. What the hell can I do? ... View more

Hi, does anyone know how long after paying outstanding fees is your account unblocked?   Cheers! ... View more

I have tried to take this up with Ebay as an 'International' entity, but can not get a rational response beyond "the Uk now has to pay VAT on goods arriving from the EU".   I FULLY understand that - BUT - Goods purchased from the EU SHOULD be '0' rated for VAT, ie, discounted to the value of the relevent VAT - generally +/- the same 20% we, in the Uk are obliged to pay.   As far as I can establish items listed on Ebay DE/IT/Fr ( etc ) - as occurs in the Uk - are listed "inc of VAT". acording to Ebay's own information.   Therefore an item listed on Ebay DE is listed with the relevent 20% (EU) VAT included in the (end of ) listing price for the 'winning' bidder.  Uk buyers competeing with EU/German bidders are seeing an 'end price' - say €90, the same as EU/DE bidders, which is inclusive of (their) EU VAT.  Uk buyers, if winning the item are then being charged an additional 20% VAT for the Uk revenue by Ebay, but the 20% German VAT is also being applied so a Uk buyer is paying - as far as I can see - 40% VAT ?   EU sales to a Uk buyer should be '0'rated for VAT.......one wonders where the EU/Ebay DE VAT is going? - possibly to the seller initially, who may or may not be being charged ( as well ) as part of their transaction.   I  can not seem to get past the "first line of defence", ie, the 'general advice' level of Ebay "Help" representatives, who seem to have a very limited grasp on the issue or what an EU/UK '0' rate "at source" might be.      Are there any other buyers from Europe out there who take the same view or am I failing to see a simple /justifiable explanation ( it would not be the first time! ) ... View more

Hi,   Can anyone help me - I want to list a wacom screen with stand for £1600 (its like new in perfect condition) but its saying something about seelers limit. This is the first time I'm selling on ebay... What must I do to get this listing out on to ebay so people can see and potentially buy it? I want to try a fixed price first.   Many thanks,   Lewis ... View more

Unfortunately I made an error when putting in my account details of just the end number being incorrect, I have tried all the ways I could find to edit this but get sent around in circles by the E.bay system.  I have tried closing the account but I am requested to add another account first but using the same bank etc with the changed account number  this way was rejected, and I can't find a human voice to explain all this to someone.  It just needs the end number of my account changing,  failure to get this altered will result in me having close ebay completely because with the wrong bank account number registered to sell anything would be impossible.  The penalty for that which I had once before is that a new application would be rejected because my e.mail address etc would be the same and would not be accepted.   I can only use them for buying using a credit card but can't sell. ... View more

Dear staff Hello, my account is restricted. Can you help me remove the restriction? ... View more

i purchased an item but estimated delivery was to be on the 15th june but since it was in march i paid for it and it did not arraive i cant seem to be able to claim a refund as it does not allow me to ask e bay to step in what can i do to get my money back thanks ... View more

Why was I charged for the return of the parcel? I returned the wires to Nextbase because the terminals to connect the wires were of different sizes and it was impossible to use. at the return, I included an explanation and a photo. Thanks for help ... View more

Hi I need help , I have refunded a combined postage on an item I've sold . And I can't click in to item to make as despatched or enter tracking details.  It still in my notifications as item paid post now . Its been posted already . I just dnt know how to enter that it's been posted and get it out of my to do lists ...... help ... View more

Anyone else suffering from compiling responses to the new message format as we can only reply by typing one text at a time so have to complete the message in a text editor and paste it into eBay? Compiling messages seems to work ok in the contact buyer tab on the order page, just not in the direct messages tab when replying.  ... View more

Hi    is anyone else getting error message when trying to update bank details because they no longer use PayPal?  customer service say it's an ongoing issue but that was 6 weeks ago and they're no further forward. I'm annoyed I can't get my money  ... View more

Hi Anyone know how I can report sellers that cancel orders and state the reason is that I (the buyer) have cancelled. This is happeneing more and more with the Chinese sellers. I bought 3 items, recently, and two were cancelled, stating that the buyer (me) had cancelled. Yes, I received a refund, but it is bloody annoying that I have to go through the search and buying process again. The chances are any other similar listing I find will be from the same source as these sellers have multiple accounts that all claim "UK Stock", but don't have it. How can I report them to eBay (and will they care?). Thanks ... View more

Has this option been removed?   I don't seem to have this anymore under the contact us options?   Anyone else experiencing this? ... View more