I have never received an item that i paid for. The ebay system has the item as being delievered, but i have proof that it wasn't and been told by a royal mail representative that in all likelihood the person delivering the item pressed the wrong button on their machine and instead of pressing 'item declined' they hit 'delivered', which registerd on the ebay system. The Royal Mail person then changed this to 'declined', but this is not picked up on the ebay system. The sender of the package did not put a return address on the package so it has apparently gone to Royal Mail National Returns Centre, Belfast. This was over 4 months ago. Having paid for the item, I am out of pocket, there is no proof that the seller has not received the item back from Royal Mail, and if they haven't they can make a claim against the Royal Mail - as the supposed receiver of the package, i cannot do that. I requested a refund through the ebay system, which was rejected, which i then appealed, and again it has been rejected but i have no idea why. Can anyone please advise how i might get to speak with somebody at eBay or be able to progress in getting my money back?
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