Confused about partial refunds...please help if possible

[coffee_nest]

Hi all,

Hope you are well. 

I was supposed to receive a pair of items, however I was only sent one item by the seller. Luckily, I only need one at the moment. I messaged the seller this; they messaged could give a partial refund (paying me back half the amount I spent); I said that would be fine.

They have then messaged me saying that they need me to accept a cancellation request for the order, for them to obtain the transaction fee back from eBay. Is this correct? As long as I still get the partial refund I'm happy. But when I've cancelled a sale in the past paypal kept their fees and the buyer was fully refunded. I'm not sure how it works with the new system where paypal is no longer involved.

TL;DR: Will I still get a partial refund if I accept the sellers cancellation request?

Thank you for your time.

Any help would be greatly appreciated.

Kind regards,

F1

[**peaseblossom** · Accepted solution]

If the two were bought as one transaction the refund would be for both.   The seller can issue a partial refund without cancellation.   See them this link:

https://blog.edesk.com/resources/ebay-partial-refund/

[coffee_nest · Accepted solution]

Thank you for your reply peaseblossom, yes that's what I thought so I'm confused as to why the seller is asking me to cancel the order. Please see his exact message below:

[coffee_nest · Accepted solution]

Message from seller

[coffee_nest · Accepted solution]

"We will make the XX refund to you within 24 hours, please have a check. And then could you kindly give us a 5 star positive feedback? By the way,in order to get the transaction fee back from Ebay , we will send a request to you for cancelling the order. Please do accept it for us."

[coffee_nest · Accepted solution]

Thanks for the article, I'll send that across.

[coffee_nest · Accepted solution]

Sorry for the repeated messages I thought enter or ctrl enter would got to a new line. I have received a partial refund from the seller. I'm happy to cancel the transaction if that helps the seller but as a new seller myself I'm a little confused as I don't know how cancelling the order will help the seller, would ebay really refund them the fees back? It's quite a low value product so I'm guessing the fee is greater than the payment they'd received after refunding me half the amount of the item. Sorry if this is confusing.

[coffee_nest · Accepted solution]

I really appreciate your help peaseblossom 🙂

[**peaseblossom** · Accepted solution]

If seller cancels they would get their fee back from ebay. They also risk a full refund being issued but maybe not after a partial refund. eBay is confusing. 🙂