eBay

Just abit confused as eBay allow buyers to return items when they say not as described but it is  actually as described by the seller sellers don't stand a Chance do they ? Because eBay side for the buyer even though they are lying for a refund   why state no returns when eBay make us accept them and refund the payment eBay cannot check the goods but the seller can provide evidence if need be why not consider this they take the buyers word as proof ?? Look at evidence from the seller too give them a chance to fight there case it's only fair  ive been reading THE SALE OF GOODS ACT 1979 on eBays help and contact page this could help sellers with buyers that  are wanting  to return items  sold in brand new condition no faults etc and the seller also states strictly no returns you have to put up with time wasters who do not even try the goods once  recieved  but they know this cannot be a reason for return and make up some other excuse  for a refund it's wrong and so annoying  so the buyer then lies about the returns for a refund  When they say not as described I've actually come across  this problem myself but we still have to refund is not fair on honest sellers it needs  to be sorted fairly  read this  its off eBay I quote  SALE OF GOODS ACT 1979  If the seller is a private individual the goods must be as described but not legally required to be of satisfactory quality or fit for purpose this may help the seller we do have some rights to argue this case of buyers  lying for a refund I think eBay need to look into this as I find this a big problem for sellers we should not have to accept returns based on lies and especially when we can prove  it with photographic evidence surely eBay should give sellers a chance to fight there case what do you sellers think ??  ... View more

How do I keep all my bids private? Thanks ... View more

Hi I have been trying to contact eBay about a invoice query I don't understand why they charging me for it can't find a contact number for them ... View more

Hi All,   Sorry for this long message but I really want to know what I did wrong in the whole case of return. Please guide me where I am on mistake so that I could stand to correct myself for future.      9 Jun The buyer requested a return Message hello, one of the instruments is bent on the tip. I need to return it On the same day, we requested the buyer to send us the picture of that defective item.   10 June we remind the buyer to send us the picture   On the same day.  the Buyer replied that he has sent the picture but it was too small to view.   The same day we have contacted the buyer on whats up that pleases end the picture here (because it's very convenient than eBay) and offer her that we may replace that particular item which was damaged and she was agreed and because this transaction was on eBay so we put this offer on eBay chat as well.   on the 10th She replied on whats app that I will try.   On the 11th we asked her again to send us the picture so that we could post that single piece to you and she replied that I will send just give me some time. The message was "Ma'am can you please accept my offer on eBay as well and also could you please help me to identify which piece you want to change by sending its picture so that we could send it over to you. "   On 16th we again send her a message but she never replied. The message was   "Dear Ma`am. Please do the needful and let me know and send the Picture of the defective piece so that we could send it over to you again so that this case could be closed. eBay has held my payment.   On the 25th I post on eBay. The message was   We have contacted the buyer and she agrees to replace that particular item which was damaged. We have asked her to please specify that particular item because there are 6 pieces in this set and send us the picture and we will send that damaged item to her but after many days she didn`t respond.   On 26-Jun-21 00:21 I got a message from eBay customer service about this case and I replied on the same date and my reply was as under.   Hi, It has been agreed with the customer that we replace that particular piece which was damaged during the delivery process. The customer has been agreed. We have been requested by the customer to send us a clear picture of that particular piece as it has many and we will send that piece to her accordingly. Waiting for customer response. So the ball is on customer court.   On the same date, I got a reply from eBay Customer Support and he advised me to provide the tracking number once you have shipped that defective piece.   The same day I replied to this message that the Buyer is not providing me the picture so how come we know to buy our own that which piece is damaged.   26-Jun-21 23:36 I got a reply from eBay Customer Support that he will contact the buyer to ask her to provide the picture. The message was   "To help you with this return, while the case is on hold until June 29, 2021, I reached out to your buyer and ask them to provide a clearer picture of the defective piece that they receive, that way, you'll which piece needs to be replaced".   But the buyer neither reply to any of our conversations nor send us the picture   today I got a message that your case has been closed and a refund will be issued and upon appeal said the earlier outcome will stand.   I really don't know what is future of our business on eBay. The way eBay is dealing with such an issue is totally not understandable. Can you please tell me in the above case at what point we even said that we will not cooperate with the buyer? Even your colleague told me that we will contact the buyer to advise her to provide the picture but the buyer didn't. On every step, we stand with the buyer repeatedly requested her to please send us the picture of the defective piece so that we could send but if she doesn't reply so how come we could responsible for the one-sided decision without considering the facts of the case.   I approached three times to customer service and told them the customer is not responding and they told me don't worry if she is not responding our decision team will consider it.   I went to every platform and requested to ask the buyer to send us the picture of the defective piece so that we could resend but no one helped me.     ... View more

hi , i bought flowe pot , i need to get bigger but return isnt free of charge ... View more

I can not connect to claim Netar points voucher for ebay, keeossaying trouble connecting to Nectar, please try again later. Bee doing thus for over 1 week now! ... View more

Hi help needed i received a bid on my item and when it finished it was unsold it had no reserve on it why ... View more

I ordered 4 lots of books - 41 in total - from a seller in America via GSP. The items never arrived. Firstly eBay told me they had been lost after clearing customs here, then days later that my package had been damaged and returned to the original seller, in the U.S. The seller tells me they have not recieved any returns. Early this morning I see a listing of 31 of the 41 books I ordered being auctioned by a U.k. seller. The same books. Same damage, exactly. Same multiple copies, exactly. Anyone have any idea what may be happening? ... View more

This seller keeps harrasing me on a few of their account every day 4 times a day they're asking me to revise their feedback and saying stuff like we're depressed ur a bad buyer and we're regretting selling to u all cause i complained to them about a broken item and they didn't help me so now they're harrasing me how do i block them? Or stop them as im getting constant emails from ebay from them and it's really bringing me down  ... View more

How do I alter my feedback for an item i purchased ... View more

Hi!   At check out I noticed that details of my regular credit card have vanished.   I've used this credit card for my PayPal transactions at eBay check out for ages and the card is still valid for over a year.   I figured no worries I'll add the card now but after filling in all cc details and clicking submit I get 'This form is not secure, are you sure you want to submit it'?   I opted out of course as best not to risk it, but it's really annoying that the card details are no longer there. Can someone tell me why this has happened and is it safe to add the card in spite of this message?   Thanks  ... View more

My account has been put on a buying restriction and I haven't had an email/ message to say why or how to correct it  ... View more