Hello! I sent a brand new dress to a client a month ago. She recived it on 7.06. I have 14 days retun policy. Yesterday I received the dress back. Returns never bother me but this time the dress was visibly worn, with dirty nechline inside, torn on the armpit area, few scraches on the front neckline and on the back, near the zipper. This has never happened to me before. It is impossible to resell this dress because it should be washed and it has scratches. It is not new. The condition is worn with defects. And it is not a cheap dress. I invested in that dress. I cannot contact eBay today, I will try tomorrow. What should I do. I am really shocked. I checked some topics and I have the feeling I will loose my money. Please help me with some advice.
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