There is sometimes a call back system in place there could be an hour or longer wait, also a live chat which is usually quicker, quicker still , is to come back here to us, and explain your problem, many experienced members here ready to help you.
Contact them this way.
https://www.ebay.co.uk/help/contact_us?id=4814&st=10
The contact links can be found on the left on that page.
Lines open today between 9 a.m. and 6 p.m.
