eBay

I made a sale recently and posted to buyer as Royal Mail 2nd class parcel. postage label generated through eBay, so there is a tracking number. Buyer messaged me to say item had not been received, so I checked the tracking and found that Royal Mail had tried to deliver to buyer 3 days after posting, but that they had been unable to do so because there had been no reply at buyers address - parcel was then " available for collection " by the buyer. Royal Mail only keep items for collection at local sorting offices for 18 days, and since 12 days of that period had already gone, I messaged buyer with this information. From further communication with buyer, the seem to have no intention of collecting the item. They have not yet raised an ("unreceived item " case with eBay but I anticipate that they will. Anyone had a similar experience? What are my responsibilities as a seller in cases like this? Jim Clark ... View more

I have one buyer who bought but never paid. "Easy enough" you think, just raise a case and block the buyer. I did that.... then the same person was reincarnated with a different user name.. but the same mailing address. They bought from me again, didn't pay so I went through the same process and complained to eBay. The buyer did it a third time, and now a fourth. I have all 4 user names... all associated with the same person and the same address. "why not tell ebay?" you ask ... because there is no facility to send any message to eBay. If you select "contact us" the next question is please select what the question relates to, and you all know the next line.... none of the options are relevant. Ebay simply has no motivation to ban the buyer. The only one affected by this bad conduct is me, so why should they expend any effort when the fees keep rolling in?! ... View more

I recently placed 4 orders on 3 different supplies, nothing unusual about that. But these were placed 10 days ago and I have spoken to all the supplies concerned and they have been very helpful. My issue is that 3 packages from different suppliers going through Royal Mail have failed to turn up. Is the a coincidence or are other people experiencing no show deliveries I think eBay should be aware.  as I said this no reflection on supplies they despatched them and have been extremely helpful and also wanting to know what's occurring.  ... View more

Hello , I just need your help regarding the the item I didn't received yet since I bought in may . I f you could help me to get my refund l'll be appreciated. I tried meant times to contact the seller but he is not responding i don't know really what to do I really need your help thanks 🙏  ... View more

Hi plz some 1 help me am tried of taxing I need some to call me plz my item came wrong now seller is not responding my order number   26-07312-26702 ... View more

I have been very unsuccessfgul at managing my Ebay account (including uploading and saving information about a listing). Now I wish to complete withdraw all information concerning me, particularly all details of my Bank Account! But also everything from my address and phone number and other details. In other completely cancel any trace of my dealings with Ebay. Cannot find the right place to do it! Can anybody tell me how best to do that! ... View more

I have always downloaded monthly invoices in Excel / CSV format, but now everything's changed and it seems I can only download them as PDF files which doesn't work for me as I need to be able to sort the information to calculate fees etc for my tax return etc. I've looked at the help pages and although it says they can be downloaded in both CSV and PDF formats (see below) I can't for the life in me figure out how . Can anyone help please ? Preferably in words of one syllable  😁   " Downloading reports, statements, and invoices All documents will be available to download in Seller Hub, but both your Financial statement and your Invoice will also be available to download in My eBay. Most files will be in CSV format, which you can open with spreadsheet software such as Microsoft Excel or Google Sheets. However, your Financial statement and will be in PDF format, and your Invoice will be in both PDF and CSV formats " ... View more

all. I'm not able to access my messages. I also can't reply to messages from my buyers ... View more