eBay GSP service

[struanabanana1951]

I have just had  a problem with an item which was deemed ok to send through eBay GSP. Apparently the third party provider (Pitney Bowes) decided in their wisdom not to send item on to buyer. I cannot find out from eBay (live chat for 40 minute!) why it was not sent. NO explanation what will happen to item. Has anyone else had this problem?

[bikergirl-2008]

If an item reaches the GSP hub and it's deemed to not be allowed to be sent on then it should be returned to you.

Did you check that the item was suitable for shipping to the buyer's country? might be good place to start.

[struanabanana1951]

It was deemed ok when I listed item and as I have sent these items worldwide before and this was ok for buyers destination I didnt envisage any problems. eBay cannot give me a n explanation and told me they didnt have any contact details for GSP!!

[bikergirl-2008]

It's not deemed ok just by letting you list, it's up to you to check the item's suitablility, that's what it says whenever you list an item for sale overseas. I would just hang fire and see if the item does come back to you before grilling eBay, although as far as the buyer is concerned you obviously you need to refund them for that, you can't let them be out of pocket. Out of interest what was the item?

[tobiasd4]

Sometimes items are OK for some countries, but not others.

[corred]

@struanabanana1951 

Does it appear on here ??

Prohibited items

Any item that is prohibited on eBay can't be sent using the Global Shipping Programme. Other items are also prohibited from the Global Shipping Programme.

• Obscene material
• Child pornography
• Hate propaganda
• Narcotics (including controlled substances)
• Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers checks, securities, certificates, and other negotiable items)
• Weapons (including firearms, knives, etc.)
• Tobacco
• Medical materials
• Biological specimens
• Perishable items
• Liquids, liquefiable substances, and powders
• Animals
• Human body parts
• Plants
• Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
• Radiological devices
• Dangerous goods
• Alcohol, including samples
• COD shipments
• Furs, fur clothing, fur-trimmed clothing
• Wool and cashmere (Japan only)
• Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
• Live, replica, or inert munitions
• Fine arts
• Cosmetics (including perfume)
• Parcels that exceed maximum package size and/or weight limits imposed by global service provider
• Any type of air, gas or liquid in a compressed container
• Lasers
• Radar busters
• Bows, crossbows, arrows
• Seeds
• Chemistry Sets
• Nutritional supplements, nutraceutical
• Plant fertilisers, nutrients
• Printer toners 

[red_magpie]

It would have helped to mention what type of item it was, and the country you were sending it to.

It's up to the seller to check that items are within the scope of the GSP, and permitted for import into the destination country.

If PB had to reject an item it should normally be returned to you. It's unlikely that eBay would have a record of the reason.

[pixiesen2012]

who 'deemed it ok' to be sent?

if Pitney Bowes are refusing to send it, there is no way it was okay to be sent through the GSP

it is up to the seller to check whether an item can be sent through the GSP and alter their listing accordingly,

just because you could list it with the GSP it doesn't mean it is allowed to be sent through the GSP