eBay GSP service

I have just had  a problem with an item which was deemed ok to send through eBay GSP. Apparently the third party provider (Pitney Bowes) decided in their wisdom not to send item on to buyer. I cannot find out from eBay (live chat for 40 minute!) why it was not sent. NO explanation what will happen to item. Has anyone else had this problem?

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who 'deemed it ok' to be sent?

 

 

if Pitney Bowes are refusing to send it, there is no way it was okay to be sent through the GSP

 

 

it is up to the seller to check whether an item can be sent through the GSP and alter their listing accordingly,

 

 

just because you could list it with the GSP it doesn't mean it is allowed to be sent through the GSP

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