GSP

[urbanmyth123]

Ebay / GSP are refusing to forward an item to the buyer claiming its a restricted item, but they are also refusing to return it to me. Granted they've offered the buyer a full refund and are not asking me for the money back. But the seller really wants the item how do I contact them and insist that they return the item (my property) to me! 

[plpmr]

You say “insist that they return the item (my property) to me!” - But it's not your property.

You also say as a response -

“so called eBay experts are no more than paid goons” - usual response [insults] when a poster does not hear what they want to hear, you assume we are paid [wrong] and think we are foolish and silly for trying to help other members.

“T&Cs written to suit them” - of course eBay / Pitney Bowes have T&C that suit them.

“T&Cs which ebay as good as force you to agree to” - Only if you wish to sell via Global and, or via eBay. Sellers can opt out of Global.

[urbanmyth123]

It looks like these so called eBay experts are no more than paid goons quoting T&Cs, No empathy what so ever. What if the item was of a personal nature, say the item belonged to a deceased relative and they happened to come across it by chance but GSP refuse to let them have it quoting their T&Cs  the whole thing stinks!! T&Cs written to suit them, T&Cs which ebay as good as force you to agree to, you know when they first insisted that you had to use PayPal, now you can't use PayPal for payments!! 

[tobiasd4]

Typical response from someone who doesn't like reply. We are NOT paid by ebay, we do this for free in our own time. Your issue is ebay T&C's, we can't change them, only refer you to them, We can't change them & have to abide with them along with you or leave ebay.

[urbanmyth123]

No the point I was making is that this is supposed to be a community, where people offer advice or support not just a place where people say 'tough' read the T&Cs of I was looking for that kind of response I'd just use their useless auto bot chat feature

[tobiasd4]

OK. I sympathize with your issue, but ebay don't & it's them that make the decisions.

[pixiesen2012]

it doesn't belong to you,

the buyer paid you for the item and you still have that money,

the buyer has been refunded by ebay so the item now belongs to them and they can do whatever they want with it,

this is in accordance with the T&C's you agreed to when you signed up to use the Global Shipping Program

[tobiasd4]

See here: If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a refund to your buyer. You won’t be responsible for reimbursing eBay for this refund, and the item will be disposed of appropriately as an ‘undeliverable’ item.

[urbanmyth123]

Just because it's in 'their T&C doesn't make it legal. I

[pixiesen2012]

it's perfectly legal, the item no longer belongs to you, as soon as you received payment and posted the item to the buyer it ceased to be your property and you have no legal right to the item.

[tobiasd4]

You agreed to GSP T&C's when using the service, so can't complain afterwards.

[tobiasd4]

As buyer has been refunded & you still have your money, item belongs to Pitney bowes,

they usually auction it off to recover costs, others have asked for item back, but never known it to happen.

[urbanmyth123]

No it does not, that is theft I want the item back. They are a 3rd partie carrier. Its no different to the post office keeping anything they like the look of just as long as the pay the selling price, what if the item is worth a lot lot more than the selling price.

[tobiasd4]

You will need to speak to ebay CS, don'y be surprised if they fob you off. https://www.ebay.co.uk/help/contact_us?id=4814&st=10