Hi everybody!
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Your eBay Community Team
@leadhills_scot wrote:
Hi, question regarding the simple delivery which is due to start on the 3rd June.
Where and when can I find the opt out button?
Hi leadhills_scot, thanks for your question.
Because this hasn't gone live yet, this option wouldn't be available as of yet. However, I will look into this now to see how you can do this once it goes live. I will provide an update here as soon as we get confirmation on this.
Thank you,
Marco
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@messier44000 wrote:
My shop subscription ends at the end of the month.
I am aware that current GTC listings will auto renew at non shop prices.
Will this include items currently on the shop but out of stock.
Hi messier44000, thanks for your question.
The answer here would be no, it would stay online, but because it is out of stock there is nothing really to renew.
Hope this helps,
Marco
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@2swanz wrote:
Hi, I face a massive problem and want to know if any of you have the same experience. I got a few negative feedbacks selling used electronic goods. First situation: The buyer claimed a return because the phone didn't turn on. He was disappointed and returned the phone, but the phone was in absolutely perfect working condition. I just pressed turn on and it turned on. I contacted the buyer to send it back because it's perfectly fine with a photo. The buyer didn't want to and he left negative feedback that affected my score.
Later was almost the same. The buyer wanted to get a charger, but the description stated no charger was included. I offered a refund, but he wanted to get extra money so I refused, and I got negative feedback. I reported the buyer but it still impacts my score.
Yesterday, a lady wanted to force me to give money back for a used tablet after the guarantee time and return period had expired. I did not accept it because when she got the item it was fully working, which she confirmed in a message. She bombarded me to get this return and at the end, I got negative feedback...
I have this feeling that this should be removed... if ebay remove and agree thats this violent policy why I should still be punished?
Hi 2swanz, thanks for your post.
We wouldn't be able to review this for you over here. However, you are more than welcome to contact customer support, so they can look into it for you. Alternatively, you can send your buyers a feedback revision request form to see if they'd be willing to change the feedback they left.
Thank you,
Marco
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@a45heaven wrote:
Any update on this from last week ?
Where would i find your updates?
Review refund
Total refund to buyer
£3.00Refund summary
Refund summaryTransaction details Transaction amount
Purchase price £1.94 Postage £1.06 Fee creditsShow details -£0.38 Refund amount you owe
£2.62Any news on how the Regulatory Info you pass to HMRC will be / has been shown?
Why if the Fee is your cost to submit the info to HMRC is the fee a Percentage of the sale - surely a fixed amount (if anything) would be more appropriate?
Hi @a45heaven
This was sent on as a possible site improvement so unfortunately there is no update.
Site improvement suggestions can several months to implement if it is approved. I wouldn't have any visibility on where it is in the process at the moment. If it is approved we will post an update as soon as one becomes available.
Thanks,
Dave
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@hatsford wrote:
For the last month or so sold emails for auctions to domestic UK customers are coming through with the international postage charge shown instead of the domestic one.
So if the item ends at say £5 with free UK postage, to a UK buyer. The email comes through as £5+£10 postage (my international rate).
Now the problem is the buyers email saying they've won the auction is presumably also the same, as I've received a number of irate messages from buyers who are receiving these emails and think I'm adding a rip off postage charge on that wasn't displayed before.
Once the buyer goes to pay, the postage corrects itself to free, so its just an error on the emails being sent out.
Its frustrating as its annoying customers and its resulting in an increase in the number of unpaid items.
This is happening on 100% of the items, so for an example just look at any item Ive sold in the last month
Hi hatsford, thanks for your message.
Thank you for flagging this with us, do you have a screenshot showing the issue in question, so we can take a further look?
Thank you,
Marco
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