Hi, I face a massive problem and want to know if any of you have the same experience. I got a few negative feedbacks selling used electronic goods. First situation: The buyer claimed a return because the phone didn't turn on. He was disappointed and returned the phone, but the phone was in absolutely perfect working condition. I just pressed turn on and it turned on. I contacted the buyer to send it back because it's perfectly fine with a photo. The buyer didn't want to and he left negative feedback that affected my score.

Later was almost the same. The buyer wanted to get a charger, but the description stated no charger was included. I offered a refund, but he wanted to get extra money so I refused, and I got negative feedback. I reported the buyer but it still impacts my score.

Yesterday, a lady wanted to force me to give money back for a used tablet after the guarantee time and return period had expired. I did not accept it because when she got the item it was fully working, which she confirmed in a message. She bombarded me to get this return and at the end, I got negative feedback...
I have this feeling that this should be removed... if ebay remove and agree thats this violent policy why I should still be punished?