Hi,

I created a post here (https://community.ebay.co.uk/t5/Seller-Central/Negative-Feedback-Review-Removal/m-p/7612418#M669376) which was completely ignored by the Admin to this forum together with my private messages.

I have since spoken to the call centre 4 times who agreed with me and falsely promised to review the feedback and in fact did nothing. I have spoken to a manager (Leon) today who stated that the word ‘Fake' is not defamatory and that a buyer can send private messages containing profane language and threats prior to leaving negative feedback and that the feedback will still remain.

These are clear breaches of Ebay's Feedback extortion and Threats and Offensive Language Policies yet it seems you choose to enforce them inconsistently (an example where feedback has been removed https://community.ebay.co.uk/t5/Member-To-Member-Support/Unfair-Feedback-Revision-Denied/td-p/757892...) and now provide zero seller protection.

As an operator of a website you are liable for statements posted on this website under the Defamation Act 2013. If this statement is not removed then I will be filing a notice of complaint. I have also forwarded a copy of this post to the Ebay CEO. 

After 10 years of selling on eBay & having 100% feedback the entire time, one unsolicited comment has dropped it down, putting off future buyers yet eBay have rewarded my loyalty with absolutely nothing.

I’m sure that most sellers would be appalled by this lack of assistance and that it will help to increase the flood of sellers leaving the platform.