Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@tressygirl wrote:
Hi Marco,
I appreciate that, but sellers cannot cancel auctions if there's less than 12 hours to run.
So with this example:
14 hours to run, Reserve placed but not met, 4 bids on the auction, and seller ends the auction.
They pay the Reserve fee as that is non refundable, but because the Reserve is not met, do they still pay a seller fee on the highest bid placed ?
There would be a charge if there was no reserve.
Thanks for your reply, tressygirl.
As per the table I shared with you above, 12 or more hours, 1 or more bids with reserve price not met, Yes, you can end the listing. However, you may be charged a final value fee based on the amount of the highest bid.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@chrbac.uye5b7 wrote:
Which retailer do we use now that you are stopping the use of paying by nectar vouchers? It certainly won't be Ebay anymore. I bet sellers and buyers are over the moon.
Theres still a lot of retailers that accept vouchers. You can check the Nectar site for the full list.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@tressygirl wrote:
Thanks Marco, yes I'm aware auctions can be ended if there are more than 12 hours to run , the question was if a Reserve is Not met , is there a seller fee to pay for the bids placed.
The answer you're showing from that page, ' you MAY be charged' is a very grey answer, appreciate it's not yours but eBay's ' explanation' but you can appreciate I'm non the wiser.
Other mentors were asking this too, I'll get back to them, with the above ? 🤔
Thanks for your time !
Thanks for your reply, tressygirl.
It basically means that yes, you will be charged a fee for the highest bid at the time you end your listing.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
kat@ebay yes, bojangled's issue is the same as mine. It's definitely technical, but technical on eBay's end rather than the seller's end.
I have these report numbers:
SR# 1-461498771408
SR# 1-458893649351
I've been pushing to get it fixed for a long time. There was even an element of gaslighting from tech support - for nearly a year they insisted over email there was no issue... despite presenting clear evidence that I was experiencing one. In one email to tech support where I linked them to several forum threads about the issue, they replied saying that nobody else was having the problem!
After initially reporting in January 2023, the issue was eventually acknowledged 23rd Oct 2023, and has been escalated twice. I've been asked to submit info and photos that I've already submitted, and working around it really slows things down. Christmas is approaching and if this still persists it's going to eat a lot of time that could be spent putting more stock up for sale.
Sorry for the info dump vent, it's just been frustrating trying to get it fixed, thanks for looking into it!
@returns_andexdisplay wrote:
Thanks for your reply but not really answered the question.
It is not in regard to best match and people seeing different listings. It is the fact that ebay don't actually show buyers the important infomation in a listing they have selected. If an item is new other or used. But then fail to actually show buyers any important information that would benefit the buyer reading like if there are marks or something missing. Which then when the buyer actually reads later or causes them to open a not as described return.
Latests return ID 5272385178 claiming pillowcase missing when listing clearly states only one pillowcase included.
Maybe if ebay spent more time displaying this information to buyer than playing around adding a button for buyers to cancel items it would help sellers to avoid defects where I have done nothing wrong.
Obviously the information you provide in the listing is there for the buyers to see. I get what you're saying about buyers possibly not reading description or parts of it etc. Parts of the listing can sometimes need to be expanded this can among other reasons be for when the listing is optimised for mobile devices.
I will send your suggestion to the be looked into as a possible update.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@eshopforce01 wrote:
The new search bar for active listings is missing one feature: the ability to search for listings that do not have a 'Best Offer' option.
Hi eshopforce01, thanks for your suggestion.
I'll pass on your feedback, so this can be taken into consideration for future updates.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@chrbac.uye5b7 wrote:
Trying to convert my nectar points into an ebay voucher ahead of the 1st September deadline - but the web and android app interfaces are broken now - can't see points or make vouchers?
There was a technical issue for this but it was resolved this morning. Ive checked your account and its definitely been resolved for you on the web. You may however need to update the app for the fix to replicate there.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@bobsbrickstuff wrote:
kat@ebay yes, bojangled's issue is the same as mine. It's definitely technical, but technical on eBay's end rather than the seller's end.
I have these report numbers:
SR# 1-461498771408
SR# 1-458893649351
I've been pushing to get it fixed for a long time. There was even an element of gaslighting from tech support - for nearly a year they insisted over email there was no issue... despite presenting clear evidence that I was experiencing one. In one email to tech support where I linked them to several forum threads about the issue, they replied saying that nobody else was having the problem!
After initially reporting in January 2023, the issue was eventually acknowledged 23rd Oct 2023, and has been escalated twice. I've been asked to submit info and photos that I've already submitted, and working around it really slows things down. Christmas is approaching and if this still persists it's going to eat a lot of time that could be spent putting more stock up for sale.
Sorry for the info dump vent, it's just been frustrating trying to get it fixed, thanks for looking into it!
Hi @bobsbrickstuff ,
Thanks for the SR numbers. It will help to have the issue tracked from previous reports. I will follow it up from my side and I will get back to you when I have an update. I won't have a timescale for it but I will update you when I can.
Thank you,
Kat
