@bobsbrickstuff wrote:
kat@ebay yes, bojangled's issue is the same as mine. It's definitely technical, but technical on eBay's end rather than the seller's end.
I have these report numbers:
SR# 1-461498771408
SR# 1-458893649351
I've been pushing to get it fixed for a long time. There was even an element of gaslighting from tech support - for nearly a year they insisted over email there was no issue... despite presenting clear evidence that I was experiencing one. In one email to tech support where I linked them to several forum threads about the issue, they replied saying that nobody else was having the problem!
After initially reporting in January 2023, the issue was eventually acknowledged 23rd Oct 2023, and has been escalated twice. I've been asked to submit info and photos that I've already submitted, and working around it really slows things down. Christmas is approaching and if this still persists it's going to eat a lot of time that could be spent putting more stock up for sale.
Sorry for the info dump vent, it's just been frustrating trying to get it fixed, thanks for looking into it!
Hi @bobsbrickstuff ,
Thanks for the SR numbers. It will help to have the issue tracked from previous reports. I will follow it up from my side and I will get back to you when I have an update. I won't have a timescale for it but I will update you when I can.
Thank you,
Kat
