Weekly Chat with the eBay Community Team- 06.03.24 @2pm

[community-team@ebay]

Hi everyone,

Our eBay Community Team is made up of marco@ebay, @dave@ebay  and katie@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support. 

How the chat works:

• The chat will open at 2pm and will remain open for new questions until 3pm each Wednesday.
• We will answer the questions chronologically and will reply after 3pm if needed.
• To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply.
• We will reply quoting your question.

• This chat is designed to provide quick replies from eBay employees on subjects we can assist you with publicly. 

Rules:

• One question per reply. If you have multiple questions, please do multiple replies.
• Follow the community guidelines, which can be found here. 
• Your reply must contain a question. Please do not reply to another members question with an answer. Replies with no questions may be removed to help with the reading of this thread.
• This thread will close in one hour, so please open a discussion thread and @mention our team if your question is in-depth, ongoing, or more of a general complaint. This way, we can reply to you in a way that is most beneficial to all.

If you missed the weekly chat time, please ask your question in the community boards and tag us, or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[marco@ebay]

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@wardrobe4clearance wrote:

How do I update my personal information (my actual name on eBay)? Please there must be an alternative way I don't want to know the usual method of "going on eBay website, settings, update personal information" because it doesn't work! I have done it a million times. It never saves. I have money that I've been waiting to receive after my sales. It's highly fustrating that such a simple thing is so hard to get round. I've tried with phones, laptop everything. I've tried to call but this company is the hardest to reach honestly. The Ai always ends up sending me a link to the eBay website settings to update information! Which I've said never ever works. There's other issues with the site such as constantly having to log on but it doesn't actually let you log in it keeps asking and asking. Come on guys please 

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Hi wardrobe4clearance, thanks for your post.

At the moment there is a red banner placed in your account, if you click on it where it says "Update account details" it will give you the option to update your account details, and it should save. If that's not working for you, it is probably because some of the information does not match or is wrong, in that case you would need to contact our support team here, so they can help you get that resolved. 

Thank you,

Marco

[dave@ebay]

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@ccla3379 wrote:

Hi folks,

Thanks for all your hard work keeping things running.  Hopefully an easy one ...

Could someone confirm if the RM postage label format which is generated from the bulk sending is in the process of changing?

From time to time I get a mixture of formats (see pic).

I quite like the new format as it has slightly larger text but couldn't understand why I would get a mixture?

Thanks in advance.

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Hi @ccla3379 

The shipping team came back to me on this one. 

We are currently upgrading Royal Mail services to reduce issues with label creation. The new technical solution is being rolled out gradually and this is why you are seeing differences in the label layouts.  Both versions are valid and accepted by the carrier.

Thanks,

Dave