ebay/evri tracking says seller asked for return but he didnt

[05hudsond4]

long story short purchased  an item off ebay , asked to have it click and collect  and the seller used evri,

 was all going well untill the tracking claimed the seller asked for it back , he says he didnt ask for it back and i believe him , does anyone have any idea whats going on and how we resolve this as i still want my item.

additional  info

parcel is graphics card so not a big parcel

ebay mentions something about simple delivery ( never heard of this)

 what will happen when the selller gets the parcel back ,i have told him id like the item still , worried also that this is gonna take me over the time frame i can get a refund .

 

[tressygirl]

There is currently a technical issue  with Evri declaring wrongly,  that either the seller or the buyer are requesting the item to be returned.

All you can do as a buyer, is to wait for that last estimated date for delivery perhaps allow a day or two more, your item may still arrive,  if not,  you open a case for item not  received.

If you wish, as both you and the seller are in communication, and both rightly confused by this situation,  you can send the seller a message that  eBay have said a seller's performance will not  be affected by this known tech issue.

@05hudsond4 

[ahtanum]

This happend to me as a seller.  My buyer received the same message as you on 21st October, and the item turned up on my doorstep on 22nd October.  I took the matter into my own hands as I could not generate a new label to send, and the item was delivered by Royal Mail. I have today received an email request to send the item and generate a new Evri label, Maybe your seller has received it back and can now resend it. 

Throughout my communications with Ebay, they have advised that both buyer and seller are covered for loss by the SimpleDelivery assurances.

[05hudsond4]

just an update

i put a none received thing on ebay yesterday 30th saying i still want the item  ,they have put the case on hold untill 9th , it also says seller has added tracking to show its on the way but the only tracking i see is the original one , 

this whole experience has put me off ebay i don't wanna go through this again .

[05hudsond4]

update 

ebay have removed the  case hold then immediately put it on hold until 13th when originally it was untill the 9th

i told them ive had enough and want a refund as the tracking cleary shows i aint getting the item  anytime soon as its still in transit to the seller , 

ebay are absolutely useless and wont help me because its in transit.....but not to me but to the seller  !!!!!!!!

[05hudsond4]

heres the tracking info .... so far

15:07 - Sat Oct 18

We've received your parcel at the ParcelShop and will be collecting it shortly

15:27 - Sat Oct 18

We've collected your parcel

17:11 - Sat Oct 18

Your parcel is being sorted at the senders local depot

07:06 - Sun Oct 19

We're processing your parcel at our hub

12:01 - Mon Oct 20

Your parcel is at our local depot and on its way to you

16:22 - Tue Oct 21

The sender's asked us to return your parcel. Please contact the sender if you need help.

15:00 - Wed Oct 22

We're sorry, your parcel has been delayed. We'll update tracking as soon as your parcel is out for delivery

13:32 - Thu Oct 23

We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day

14:54 - Thu Oct 23

The sender's asked us to return your parcel. Please contact the sender if you need help.

12:34 - Fri Oct 31

We're processing your parcel at our hub

10:50 - Mon Nov 03

Your parcel is at our local depot and on its way to you

14:20 - Mon Nov 03

Your parcel is being sorted at the senders local depot

[05hudsond4]

just another thing id like to add , for the last few days the post code  for the post office the item was due to be delivered no longer allows me to see full tracking details  so i cant even esculate it with evri ,