Selling Glitch

I've just sold an item on Ebay and it sold to someone bid the lower figure. Ebay have told the buyer that they have been having some issues. They told the buyer that they would contact me and tell me what to do. They haven't so I've now had to cancel the sale using the option that the item is broken. which it isn't and I've had to msg the bidder who won with the lower figure and tell them they won't be getting the item.

I've spent ages trying to contact Ebay and keep getting pushed to a standard set of every day problems. You messed up Ebay fix the problem!!

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