Return address.

[scart32]

I have started a return on an item but the seller is refusing to give me the return address....plus sme hurtful comments from them.

[vintique*violet]

Have you opened a return case on ebay? If so,  you should have had message  from eBay showing the return status and I think a return postage label to print off which should have the sellers address? If you have only contacted/ messaged  the seller then you have not " started" a return. 

As for  hurtful comments - personally I would  not engage with them.  

[pog-the-porg]

Contact eBay, they can see all your messages and take appropriate steps against the seller if they are being abusive. Or simply report the message (click the 3 dots top right of the message) and follow the steps.

[scart32]

I've tried  but apparently I need to return the parcel first.  I can't return it cos I can't get a return address from the seller!!  Next step pls? X

[vintique*violet]

I am going to repeat my message from below as it appears I did not hit the reply button for you to see...

Have you opened a return case on ebay? If so,  you should have had message  from eBay showing the return status and I think a return postage label to print off which should have the sellers address? If you have only contacted/ messaged  the seller then you have not " started" a return. 

As for  hurtful comments - personally I would  not engage with them.  

[ed_58611]

Here is the process to follow... 

https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041 

[scart32]

Thank you.  Yes, I have started a return request and I have received a QR code.  Does that QR code contain the seller's return address?  I wasn't sure...

[sml192 · Accepted solution]

Yes the QR code will contain the seller's return address.  You need to either scan it yourself to print the label or take it to the post office for them to scan. 

[scart32]

Thank you.  That's what I needed to know!

[asleepingdragon]

You can normally choose to be emailed the actual postage label with address if you have a printer at home.

[cynmor-94]

Yes I have opened a case and a return

status but I'm trying to get a return label to print then I'm not sure where to drop it off if I did get one 

[sml192]

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@cynmor-94 wrote:

Yes I have opened a case and a return

status but I'm trying to get a return label to print then I'm not sure where to drop it off if I did get one 

---

If you have opened a return request then the seller has 3 full business days in which to respond and provide a prepaid return label or refund.  If they don't then you will be given the option to 'Ask eBay to step in and help' on day 4.

Return labels are usually for Royal Mail so you would need to take it to your nearest Post Office or arrange a collection using Royal Mail's website.