I ordered 3 boxes of trading cards which came from Germany, two from the same seller and the third from a different. All orders had custom charges alongside them which I had to pay before they were delivered to me - otherwise the couriers would have held onto them. The customs fees for the 2 boxes from the same seller were from UPS and the other one was from Parcelforce.
Upon inspection of the items, it appears there are so many defects - for all 3 of them. I could go into the ins and outs details regarding the defects here but this is not what this post is about. Unfortunately before I even had a chance to set up any of the returns, my account got hit with a MC195 notice and instant suspension. My rights have all been revoked as well as all features including purchasing, selling, even messaging.
No reason has been given but I strongly suspect this to a selling account I had 4 years ago which had been closed for no reason either. Anyways, I now wish to return the items as I cannot accept my money being wasted especially considering the total value of all 3 items is over £599 combined. But how do I go about this? I’m unable to set up a return manually since whenever I try to it just automatically gets denied saying that I am not allowed to. I’m unable to message the sellers since my reply never seems to send or go through, it gets revoked instantly. My hands seem pretty much tied.
I do however have the return addresses for both sellers and am more than willing to set up my own return via EVRI courier or perhaps another one. Could I just go ahead and return all 3 items back to the sender via my own return label and then perhaps submit a payment dispute further down the line in case I have’t received a refund? The only reason I ask is because this wouldn’t be an official return set up via ebay but at least there would be evidence of me having sent the items back. That’s all I can do. Selling them is not an option because the items are defect, a lot of the cards are missing and some are bent and therefore rendered useless.
Now, say further down the line after having had returned the items and I get refunded either via the sellers themselves or via payment dispute, would it be possible to claim a refund on the custom charges I had already paid for UPS as well as Parcel Force? I think there’s 2 different forms to possibly claim regarding this, one for parcelforce and another for different couriers.
Any help would be appreciated, thanks.
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