Is Evri killing Ebay?

[adamfrag]

There are plenty threads with people complaining about Evri, many have replys from happy customers saying  " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.

The measure of a company is how they deal with problems.

Try contacting customer services! They will email you quick smart.... but its just an automated reply, generic, sent to everyone that starts a chat on line .

Phone them...its no better.

They left my parcel outside in the street,(not the first time) its been stolen (also not the first time).

They have a tracking photo that proves non delivery, its in the street otside my closed door.

Yet ebay say the tracking shows delivered.

The sale of goods act 2015 means nothing to ebay.

For me, Evri is killing Ebay

[jjjpppwww]

I paid for something else todayon EBAY, and ask them not to use EVRI, but 

It’s an Evri label that has been generated for me to use and I don’t think I can change that at my end?

and from EBAY

This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit, please contact eBay’s Customer Service or file a claim by clicking on the purchase history section from My eBay menu.

so much for freedom of choice

[bpittman46]

Hi I have been getting this atrocious service for years i have even put what3words on my address which evri requested to use to no avail so now i just give citizens advice a call and make a complaint and the trading standards if enough people complain they will have to do something the free number is ( 08082231133 ) good luck

[jjjpppwww]

trading standards if enough people complain they will have to do something the free number is ( 08082231133 )
thsank you

[qawra]

I posted this so long ago I am surprised its still active ( 203 ) and the eBay faithfull haven't closed it down. 

I had exactly the same problem over and over again so stopped using eBay some time ago for purchases as eBay Simple Deliver almost always uses Evri as I assume they must get a cut otherwise why use the worst delivery company in the UK with a near 70% dissatisfaction in any independent unmanipulated poll.

I have asked people please don't use Evri as it will not get here '' Sorry eBay did this automatically '' a week or two goes by and they endup refunding me because it never arrived - Totally pointless so i don't bother now.

[jjjpppwww]

And now, I report yet one item that never arrived from EVRI, and just got an email from eBay, which has the wrong item from a different seller, that has arrived (by Royal Mail) and  told I have to wait until OCTOBER 9,

before they look into it, 

[bpittman46]

Hi if every one who has received unacceptable service from ebay carriers reported it to OFCOM and requested a case number also contacted trading standards and the citizens advice bureau then maybe if enough complain something maybe done to stop this atrocious service

[sml192]

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@bpittman46 wrote:
Hi if every one who has received unacceptable service from ebay carriers reported it to OFCOM and requested a case number also contacted trading standards and the citizens advice bureau then maybe if enough complain something maybe done to stop this atrocious service

---

Ofcom won't investigate individual complaints regarding Evri.  Other than having to have a compliant complaints procedure in place Evri is not regulated by Ofcom.

Trading Standards is primarily concerned with the enforcement of consumer protection legislation rather than the efficiency of a business. 

[the_book_seekers]

Ofcom is the primary regulator for postal services and couriers, but read their website and it appears to do very little and nothing about standards. The pages that deal with with complaints directs people to contact which ever service/courier has been used and if you're not happy with the response then seek legal advice. 

I was recently in a large store with a post office offering Evri as a service and saw store staff rescuing a number of parcels which had been left in the middle of the store by someone from Evri. From their conversation this kind of thing was not uncommon. Just confirmed why I never use Evri. 

[stpay_1013]

hi, never had a problem with EVRI but always have problems with YODEL , i will not buy anything that is advertised with Yodel delivery 

[tranceenthusiast]

I brought a record it took them nearly 2 weeks to deliver it with no update. When they did decide to give an update I waited in all day, nothing. They then updated me the next day, I waited in again. They then updated idiot left a very expensive record in the pouring rain outside a block of flats over the road. Stop using Evri. 

[jjjpppwww]

Hello,
Still waiting for my albums, EBAY no help whatsoever, but if
This helps. I get all my EVRI items delivered to one of their pick up shops, as it means not left in the rain or there lies saying they have delivered when they have not
James

[ducksngeese777]

Totally agree, just had a double evri delivery, or should I say non delivery

1st they lied about an attempted delivery 26th Sep, we were in.....

The 2 separate items then floated about the evri system for a week or more, occasionally a BS message would flag on the tracking "delayed, please wait 24 hr"

Then on Oct 2nd they claimed "delivered", both items, ... We were in... no parcels

Pursued evri customer service and the complaint system (there isnt one despite what they say), got fed the same old tripe message after message (two open cases)

The clincher? No proof of delivery on either item

Conclusion? evri lie about:

"attempted delivery"

"delivery made"

I have been trying to ascertain whether this is driver orientated to meet "targets" set by local managers

Or

Local manager directed and instruction given to drivers in order for local managers to meet "targets"

Or

whether the rot goes all the way to the core

We have had this problem ever since Hermes became evri, often the parcel quietly arrives a few days after the incident, this time I suspect they wont

So, assuming You have read this far, what to do?

In my case I used the ebay system to alert them by stating a non delivery, this 1st puts the onus on the seller (unfortunately), they then need to prove delivery, if as in my case there was no delivery they rely in the tracking proof, at which point ebay may resolve the case NOT in your favour,

Then appeal to ebay and ask to be rung, if you do as i did and do this on a Saturday you get someone really nice from Ireland (no language probs there!) and YOU STATE the facts CLEARLY as I did

Your single incidence wont make any difference immediately BUT the weight of evidence is slowly gathering against evri, very soon they will lose this "ebay simple delivery" contract.... just like they were kicked out of toolstation for exactly this reason....

Since the inception of ebaysimple/evri contract we have had in our local town a new "depot" being rented by evri local managers and daily a huge number of small cars and vans scrabbling, nay scrumming to fill their cars with parcels to meet this new demand

I guarantee (my son worked for these particular local managers for a while) that none of these "drivers" are vetted, so when a delivery is just "too hard" OR when the contents feel that little bit "too tempting" then the parcel goes astray..... either into a hedgerow, bin or in the boot... for "later"

The sheer amount of time and frustration these criminals have caused me this week has prompted this rather in depth response

You are correct that unless removed pronto "evri is killing ebay"

For the benefit of any evri rep, manger etc reading this, let me say:

"it has become clearly apparent that what at first seemed to be a driver/target issue of falsifying "delivery attempted" or "delivery made" is in fact an endemic, systemic rot that festers deep within your money grabbing greedy, emotive, pustulent organisation,

When things that are a little rotten on the surface they can be scrubbed up and made good, but things that are rotten to the core will Always ... implode

I hope this helps others in using their time effectively  

[ducksngeese777]

Ah, but only evri lie about attempted deliver and delivery made, in that they are unique and your "anonymous" status tells us you are probably part of the gang :0/

[alto444346]

Beautifully put, are you getting the message Ebay!.

[eskimobolton]

This is pretty typical in my experience. They will state attempted delivery (although they never even try) and then state it will get sent back to sender. Unfortunately in many cases it simply goes missing and the sender never receives the item back.

On Reddit there are threads on evri, and huge fury with the company, it seems they have no regulators so can operate as they please with no consequences.

If now sent by evri my automatic assumption is that it will NOT arrive.

That is how bad they are.

[eskimobolton]

As a seller and a buyer, I have always found Evri to be reliable, far more so than Royal Mail.  Out of 900+ parcels, I have only had three issues.  Two were lost and I received full compensation with no quibble, the other was delivered to the wrong address, recovered, and returned to me.  None have been delivered late.

---

I find the above incredibly hard to believe, out of 900 parcels, 897 delivered on time perfectly, from Evri?

We all know the reality.

My experience, seven out of last nine parcels never arrived, both to click and collect and my house, one of the two left on a main street in pouring rain and stolen, possibly by the courier themselves. Despite promises of a callback from evri have never had anything but bot generated excuses. All of the excuses different and some just plain absurd (BP Garage 24/7 collection point was "closed").

Look on other forums, some real horror stories, too frequent to be unusual.

Now because evri is hidden.... I am VERY reluctant to buy off private sellers.... you'll note very few business sellers use evri, I even pay more just to avoid the chance evri is involved.

[jjjpppwww]

Yet one more of parcel has gone missing

SO EBAY HERE IT IS IN BLACK AND WHITE. WHAT ARE YOU GOING TO DO ABOUT IT? NOTHING AE YOU


15:36 - Sat Oct 04

We're sorry we haven't been able to deliver to the ParcelShop today. We'll update your tracking when it's on the way on the next working day

09:09 - Sat Oct 04
Your parcel will be delivered to your chosen ParcelShop or locker today, and We'll let you know when it's ready

Thu 2 Oct
7:41am
Due to be delivered today

Wed 1 Oct
11:29pm
On its way to the courier

Wed 1 Oct
11:10pm
At the customers local depot

Wed 1 Oct
8:38pm
Entered the EVRi network

Wed 1 Oct
9:00am
Due to be delivered toda
Thu 2 Oct
7:25am
On its way to the courier

Mon 29 Sep
7:55am
Tracking number provided

[34work7shop]

I agree. i have awaited two parcels for two days now (which apparently are stuck with EVRI,)  after being told they were arriving and then not coming. 

'Simple Delivery' is anything but, for the buyer, and takes days longer, often past the advised time. 

I have changed my delivery preferences now to Royal Mail, not very impressive either, but they do send me info of arrival. (you can do it on ebay). look for 'Change Preferences'.  

I refuse to use EVRI ever again. Yes, i believe it will kill off ebay. Certainly the weakest link. 

[34work7shop]

If you go to 'delivery preferences' on ebay, you can eliminate using Evri. The option is Royal Mail. So take your pick.  I've eliminated EVRI. Whether Royal Mail is any better ? i don't know yet. I think it is. 

[bpittman46]

I find royal mail and evri are both 100% royal mail to deliver and evri not to deliver the only way to solve this problem is to complain to OFCOM and get a complaint number there number is 03001233333 and citizens advice free number is 08082231133 if enough people complain maybe they will intervene and do something about this problem as for is evri killing ebay it appears ebay and evri are killing ebay between them would you use evri as there simply delivery partner with there history of non delivery so that answers the question is evri killing ebay