Is Evri killing Ebay?

[adamfrag]

There are plenty threads with people complaining about Evri, many have replys from happy customers saying  " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.

The measure of a company is how they deal with problems.

Try contacting customer services! They will email you quick smart.... but its just an automated reply, generic, sent to everyone that starts a chat on line .

Phone them...its no better.

They left my parcel outside in the street,(not the first time) its been stolen (also not the first time).

They have a tracking photo that proves non delivery, its in the street otside my closed door.

Yet ebay say the tracking shows delivered.

The sale of goods act 2015 means nothing to ebay.

For me, Evri is killing Ebay

[jjjpppwww]

I paid for something else todayon EBAY, and ask them not to use EVRI, but 

It’s an Evri label that has been generated for me to use and I don’t think I can change that at my end?

and from EBAY

This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit, please contact eBay’s Customer Service or file a claim by clicking on the purchase history section from My eBay menu.

so much for freedom of choice

[bpittman46]

Hi I have been getting this atrocious service for years i have even put what3words on my address which evri requested to use to no avail so now i just give citizens advice a call and make a complaint and the trading standards if enough people complain they will have to do something the free number is ( 08082231133 ) good luck

[jjjpppwww]

trading standards if enough people complain they will have to do something the free number is ( 08082231133 )
thsank you

[qawra]

I posted this so long ago I am surprised its still active ( 203 ) and the eBay faithfull haven't closed it down. 

I had exactly the same problem over and over again so stopped using eBay some time ago for purchases as eBay Simple Deliver almost always uses Evri as I assume they must get a cut otherwise why use the worst delivery company in the UK with a near 70% dissatisfaction in any independent unmanipulated poll.

I have asked people please don't use Evri as it will not get here '' Sorry eBay did this automatically '' a week or two goes by and they endup refunding me because it never arrived - Totally pointless so i don't bother now.

[jjjpppwww]

And now, I report yet one item that never arrived from EVRI, and just got an email from eBay, which has the wrong item from a different seller, that has arrived (by Royal Mail) and  told I have to wait until OCTOBER 9,

before they look into it, 

[bpittman46]

Hi if every one who has received unacceptable service from ebay carriers reported it to OFCOM and requested a case number also contacted trading standards and the citizens advice bureau then maybe if enough complain something maybe done to stop this atrocious service

[sml192]

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@bpittman46 wrote:
Hi if every one who has received unacceptable service from ebay carriers reported it to OFCOM and requested a case number also contacted trading standards and the citizens advice bureau then maybe if enough complain something maybe done to stop this atrocious service

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Ofcom won't investigate individual complaints regarding Evri.  Other than having to have a compliant complaints procedure in place Evri is not regulated by Ofcom.

Trading Standards is primarily concerned with the enforcement of consumer protection legislation rather than the efficiency of a business. 

[the_book_seekers]

Ofcom is the primary regulator for postal services and couriers, but read their website and it appears to do very little and nothing about standards. The pages that deal with with complaints directs people to contact which ever service/courier has been used and if you're not happy with the response then seek legal advice. 

I was recently in a large store with a post office offering Evri as a service and saw store staff rescuing a number of parcels which had been left in the middle of the store by someone from Evri. From their conversation this kind of thing was not uncommon. Just confirmed why I never use Evri. 

[stpay_1013]

hi, never had a problem with EVRI but always have problems with YODEL , i will not buy anything that is advertised with Yodel delivery