DHL not collecting

[tfsuk]

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links found on Ebay and DHL say I am not the customer??

[style_wise]

First of all, DHL says

The first step is to call on the complaints line 0345 072 0278

Then search these boards for: I used a different courier. You will find many posts with the steps to take to mark your Simple Delivery item as dispatched, change the tracking number, and request a refund (these are linked). Do this within 14-days.

If it was your buyer paid for SD they will be refunded automatically within 30-days.