sellergone private with feedback and no longer selling. Item not received

[hubbards197]

Hi I'm very worried. Iv purchased an item that's not arrived iv just looked at there feedback and they have gone private. Seem to have had a lot of negative comments in the last month since I purchased but I can't see what they are. He's now not selling. The item has a few more days until the last possible day for it to arrive but if he's no longer selling what will I do and iv been waiting a long time for the item. Iv sent emails no reply any help greatly appreciated.

[tobiasd4]

You may still get your item, but if not, 1 day after estimated delivery date open case for item not  received, escalate on day 9 if no item or refund.