item not received, case open to ebay, case closed, Yodel delivered at wrong Address, Contact Paypal,

[kaimoot]

More than 2 months of torture and stressfull tracking turned out its Yodel Driver who delivered it to wrong address. Yodel acknowldged their mistake and advised to contacy ebay for compensation. Complied all suggestion by Ebay. Sent them all screen shot acknowldging mistake of yodel. wait wait wit......and nothing .......again to customer service.......and today i have been asked to contact paypal. What a service...........This is the professional way of handling a problem? Honestly very disapointed by eaby.  

[rusticrye]

Ebay's case system is fully automated. No human at Ebay ever looks at them, despite what you may have been told. It's impossible, because of the many millions of members Ebay has, and the number of cases which are naturally opened as a result.. When tracking shows delivery, the case will automatically close in the seller's favour - that's the whole point of tracking.

You say you have actual confirmation from Yodel that they delivered to the wrong address...? If this is the case, and they can't recover the item from that address, then they, Yodel, should be compensating you. Get back in touch with them to lodge a claim.

@kaimoot 

[kaimoot]

thank you rusticrye .
strangely the seller offered me to send item again, but yodel asked me to contact seller for compensation. I asked seller ( in China ) that i dont want item any more just refund me. I received his email today telling me that they only support sending substitute now. I am really loosing my cool now. They can only take your money . What a rip off.

[john1297576]

Are you the buyer or seller? This is Yodel's Mistake if anyone should pay compensation it should be them. If you are the seller you refund the buyer then claim off Yodel. If you are the buyer you open a not received case to get a refund from the Seller and they claim off Yodel. Any case opened with ebay or paypal THEY don't refund it is the seller who refunds.

[kaimoot]

John 1297576 Thanks for your advice. I am a buyer. and ordered on 2nd of May20 waited for the item as the sellers given time 16th May. After that date, contacted seller and he replied item was delivered through your letter box. Any way I contested and involved ebay for resolution. eBay believed seller and decided in their favour ,advising me to contact Yodel if they admit theie non delivery ebay will take action. Yodel admitted mistake and screen shot sent to ebay. a couple of times but no response. Today they told me to contact papal for solution. Should they have told me in the beginning i wouldnt bother sending them proofs. And this was 16th of June, waited and waited and wasted time.

[roger_roger_over_and_nowt]

Go to Paypal as they look into claims a lot deeper than ebay do.

Add all info that you can and escalate asap.

[kaimoot]

hur_hur_Hur,
Thank you for your advice, After little over two months eaby suggested me to contact Paypal, Well like all other advises they thrown at me i complied this one as well. Now Paypal has asked me to wait as well.