item not received, case open to ebay, case closed, Yodel delivered at wrong Address, Contact Paypal,

[kaimoot]

More than 2 months of torture and stressfull tracking turned out its Yodel Driver who delivered it to wrong address. Yodel acknowldged their mistake and advised to contacy ebay for compensation. Complied all suggestion by Ebay. Sent them all screen shot acknowldging mistake of yodel. wait wait wit......and nothing .......again to customer service.......and today i have been asked to contact paypal. What a service...........This is the professional way of handling a problem? Honestly very disapointed by eaby.  

[john1297576]

Are you the buyer or seller? This is Yodel's Mistake if anyone should pay compensation it should be them. If you are the seller you refund the buyer then claim off Yodel. If you are the buyer you open a not received case to get a refund from the Seller and they claim off Yodel. Any case opened with ebay or paypal THEY don't refund it is the seller who refunds.

[kaimoot]

John 1297576 Thanks for your advice. I am a buyer. and ordered on 2nd of May20 waited for the item as the sellers given time 16th May. After that date, contacted seller and he replied item was delivered through your letter box. Any way I contested and involved ebay for resolution. eBay believed seller and decided in their favour ,advising me to contact Yodel if they admit theie non delivery ebay will take action. Yodel admitted mistake and screen shot sent to ebay. a couple of times but no response. Today they told me to contact papal for solution. Should they have told me in the beginning i wouldnt bother sending them proofs. And this was 16th of June, waited and waited and wasted time.