item not received, case open to ebay, case closed, Yodel delivered at wrong Address, Contact Paypal,

[kaimoot]

More than 2 months of torture and stressfull tracking turned out its Yodel Driver who delivered it to wrong address. Yodel acknowldged their mistake and advised to contacy ebay for compensation. Complied all suggestion by Ebay. Sent them all screen shot acknowldging mistake of yodel. wait wait wit......and nothing .......again to customer service.......and today i have been asked to contact paypal. What a service...........This is the professional way of handling a problem? Honestly very disapointed by eaby.  

[rusticrye]

Ebay's case system is fully automated. No human at Ebay ever looks at them, despite what you may have been told. It's impossible, because of the many millions of members Ebay has, and the number of cases which are naturally opened as a result.. When tracking shows delivery, the case will automatically close in the seller's favour - that's the whole point of tracking.

You say you have actual confirmation from Yodel that they delivered to the wrong address...? If this is the case, and they can't recover the item from that address, then they, Yodel, should be compensating you. Get back in touch with them to lodge a claim.

@kaimoot 

[kaimoot]

thank you rusticrye .
strangely the seller offered me to send item again, but yodel asked me to contact seller for compensation. I asked seller ( in China ) that i dont want item any more just refund me. I received his email today telling me that they only support sending substitute now. I am really loosing my cool now. They can only take your money . What a rip off.