contact details for collection

[dublinohara]

I have paid via Pay-Pal for a buy it now. On some furniture. I need the address details to arrange collection, but despite messanging the seller have had no reply.

[tsmgmd · Accepted solution]

One responder has said you should pay cash for collected goods. If you do then you have not fulfilled every criteria of the money back guarantee, you have done the right thing paying by PayPal. 

With very few exceptions a seller cannot refuse PayPal when you collect goods no matter what they say on the item listing, and the advice given was incorrect and against eBay policy. 

I believe ebay/PayPal have a system in place where you are issued with a code to take with you when you collect.

The eBay or PayPal help pages would be worth looking at.. 

If you have no joy with your seller then you can file a claim with eBay under the money back guarantee claim.