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New games console does not work, seller will not respond to my messages
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29-12-2020 4:58 PM
I bought a new Nintendo switch console for my hubby for Christmas, it was bought at the end of October. He opened it on Christmas day, and it doesn't work. I contacted the seller on boxing day, but he says he doesn't accept returns, and now will not answer my messages. What do I do now, the resolution centre won't let me do anything as its past 30 days, but my consumer rights should entitle me to a repair or a replacement for a faulty item surely.....Help....Debbie
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29-12-2020
5:05 PM
Your consumer rights should indeed give you that, and you still have them. Ebay's MBG is in addition to those rights. The difference is that you have to pursue those rights on your own. Alternatively, you could try PayPal, but you would need to convince them that you didn't test it until Xmas.
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