Mobile phone purchased with 12 month warranty has developed a fault.

[brown7261]

When I initially contacted the seller he was responsive but since I returned it for repair or replacement on 11th August I have heard nothing more.  I can no longer contact seller via purchase history (get a message saying item cannot be found), I can't open a return request so that I can get Ebay involved because the phone was purchased in Oct 2019.  Obviously there must be something I can do as the supplier is selling phones with a 12 month warranty so would appreciate any advice / help please.

TIA

[brown7261]

Thanks all for the advice. Take note of your comments but you would think that if Ebay / Paypal can't enforce the warranties then they would not allow them to be offered. I did return via a signed for postal service (UK seller) so I will just have to keep trying and/or take them to the small claims court.

[*knight-rider*]

if you click `help & contact` at the top of the screen, it will bring up your recent purchases and you can get the details/listing from there.

i hope you at least sent the phone back via trackable means, so you can at least prove you did should any action be required, because if you did`nt, the seller could claim you never sent anything, or at least he did`nt receive anything.

your best bet if you can`t get hold of them, assuming this is a business seller, is get advice from c.a.b or trading standards, then take it from there.

My advice has always been the same, warrenties are only as good as any ability to enforce them, so anything you buy that may at some point require warrenty work, is go to a shop, at least then you have a point of contact and a face to talk to. Ebay may be great for old dvd`s and record players or something, but for £500 phones, t.v`s, washing machines etc, go to a store 🙂

[rusticrye]

Ebay's 30-day Money Back Guarantee, along with PayPal's Buyer Protection, can legally only cover items which you can see are damaged, faulty or not as described on receipt.  Ebay and PayPal (or any payment processor) cannot possibly assist with items which you report as problematic further down the line, or which fail under warranty, as they can have no idea who is at fault - you for misusing the item, or the seller for supplying substandard goods.  Only a judge can make such a decision.

But Ebay's MBG and PayPal's Buyer Protection are generous extras to your consumer rights - they don't replace them.  If the seller is a UK business seller, go to the CAB's website to learn what to do ('before action' letter by Signed For post, followed by Small Claims court if necessary) just as you would when dealing with an unhelpful retailer in your local mall.

If the seller is not in the UK, there is nothing you can do, I'm afraid.

@brown7261 

[john1297576]

You should still be able tofind the phone in your purchases which go back to 2018. If not tyereconly ebay can completely remove items.

Why would you want to open a Return, you have nothing to return!!. All you can do if the seller was a business seller is seek adb=vice from Citizens Advice or Trading Standard.

Neither Ebay or Paypal get involved with Warranties, and any Warranties given by sellers on ebay are usually only as good as your ability to enforce it.

If you want a REAL Warranty you buy from a Well Known High Street Shop or online Store.

[roger_roger_over_and_nowt]

The 12 month warranty doesn't mean anything on this site.Ebay and Paypal do not get involved in any warranty or guarantee claims.

All you can do now is hope the seller sends the phone back.