Mobile phone purchased with 12 month warranty has developed a fault.

[brown7261]

When I initially contacted the seller he was responsive but since I returned it for repair or replacement on 11th August I have heard nothing more.  I can no longer contact seller via purchase history (get a message saying item cannot be found), I can't open a return request so that I can get Ebay involved because the phone was purchased in Oct 2019.  Obviously there must be something I can do as the supplier is selling phones with a 12 month warranty so would appreciate any advice / help please.

TIA

[brown7261]

Thanks all for the advice. Take note of your comments but you would think that if Ebay / Paypal can't enforce the warranties then they would not allow them to be offered. I did return via a signed for postal service (UK seller) so I will just have to keep trying and/or take them to the small claims court.

[roger_roger_over_and_nowt]

The 12 month warranty doesn't mean anything on this site.Ebay and Paypal do not get involved in any warranty or guarantee claims.

All you can do now is hope the seller sends the phone back.