Mobile phone purchased with 12 month warranty has developed a fault.

[brown7261]

When I initially contacted the seller he was responsive but since I returned it for repair or replacement on 11th August I have heard nothing more.  I can no longer contact seller via purchase history (get a message saying item cannot be found), I can't open a return request so that I can get Ebay involved because the phone was purchased in Oct 2019.  Obviously there must be something I can do as the supplier is selling phones with a 12 month warranty so would appreciate any advice / help please.

TIA

[brown7261]

Thanks all for the advice. Take note of your comments but you would think that if Ebay / Paypal can't enforce the warranties then they would not allow them to be offered. I did return via a signed for postal service (UK seller) so I will just have to keep trying and/or take them to the small claims court.

[john1297576]

You should still be able tofind the phone in your purchases which go back to 2018. If not tyereconly ebay can completely remove items.

Why would you want to open a Return, you have nothing to return!!. All you can do if the seller was a business seller is seek adb=vice from Citizens Advice or Trading Standard.

Neither Ebay or Paypal get involved with Warranties, and any Warranties given by sellers on ebay are usually only as good as your ability to enforce it.

If you want a REAL Warranty you buy from a Well Known High Street Shop or online Store.